Refund policy

Returns

Liberitae offers the possibility of returning your purchase within a maximum period of fifteen days (15) from the delivery date, as long as the products purchased are in the same state in which they were received, without having been used and with their original packaging. .

In the case of a return, send an email to clientes@hanksbrand.com, indicating the order number, the reference of the items to be returned and the reason for the change. Once we have received your information, we will contact you to tell you how to make the return.

Returns will have a cost of € 3.95 for the peninsula; € 5.95 for the Balearic Islands and Portugal; € 7.95 for Germany, France and Italy and € 12 for the rest of Europe for postagewhich will be deducted from the final amount to be reimbursed except if it is an item with a defect, in which case the return will be free.

IMPORTANT:

  • Refunds will be made in the same payment method used.
  • Collections, if necessary, will be made at the same shipping address, in case you want to change it, please tell us at the time of requesting the return.
  • Hanks Brand / Liberitae, S.L. will make the refund authorization between 24 hours and 48 hours after receiving the package, however the refund times will depend on the bank and payment method that has been used.